We are on a mission to augment every knowledge worker with Artificial Intelligence. Our API platform iEngage.ai lights up unstructured data contained in conversations to create reusable knowledge that would otherwise have ended up as dark data. Our platform can be used to build new-age knowledge management solutions that transform the way enterprises capture, share, and re-use knowledge.

Our Solutions

 

For custom use cases:

iEngage.ai – a collection of 200+ APIs to connect with systems of record and/or systems of engagement, extract, store and access information, insight, and intelligence from interactions and the knowledge graph. Works with text, audio, and video.

Ready to use solution:

For Freshdesk Users: FreshEngage – a Freshdesk marketplace app to augment support agents so they can find answers faster, resolve issues quickly, and deliver delightful customer support experiences right within Freshdesk.

Ariv.ai – a personal knowledge assistant to help users find answers to questions as well as keep track of topics that interest them without having to read all the messages in all channels that they are members of. Ariv is available for Microsoft Teams and Slack, Sign up here for early access.

 

Our platform iEngage is an API platform that blends seamlessly into the Enterprise technology stack to make conversations more meaningful. Interactions between employees, or employees and customers or any other stakeholder tend to be sliced and stored in siloed systems of record. The interaction context is usually lost or quickly turns into dark data that is stored in an archive. iEngage makes it possible to find and re-use knowledge from these interactions, democratizing tribal know-how, while reducing the need to ask the same questions over and over again as well as discovering who is an expert at what.

iEngage utilizes cutting edge Machine Intelligence (your own models or iEngage’s open-source AI stack) to extract info, insight, and intelligence from interactions that flow through systems of engagement (chat, email, phone calls, etc) and make this available in the form of an API accessible enterprise knowledge graph that can power smarter, resilient automation. Provide answers, suggestions, and context when required, right where it is required.